How Start a Return or Exchange?

Contact us at our email or with contact form below.

What is the status of my Return or Exchange?

If you have already gone through our online process to return, exchange or get store credit for you item please allow 5-7 business days for processing. Once your return is processed someone from our team will email you to confirm.

Where’s my package?  

It’s challenging running a small brand right now and things are a bit backed up on our end. Rest assured, we’re working hard to deliver your order as soon as possible, while caring for the health and safety of our small crew. We expect most orders to ship in 3-5 business days. Your tracking link will update as soon as your package is picked up by the shipper – for Fedex orders we have to send the item/s to a differnt location so the tracking is delayed but the item has been sent.

Where’s my order confirmation?

Did you place the order with a different email than your primary? Did you check your spam folder? Maybe you fat fingered it and misspelled it. If you still can’t find it, please email us at xxlv.store@gmail.com with (Order #, No Confirmation Email) please allow our team 2-4 business days to respond.

Wrong item delivered or missing item(s):

If we sent you the wrong order or forgot to put items in your order, please email xxlv.store@gmail.com with pictures of the packing slip and item. We will send the correct order out to you after confirming.

Did you enter the wrong shipping address at checkout?

If you fat fingered your shipping address or simply made a mistake.

Email us with subject line (Order number, shipping address) and include the correct address in the body of your email.

Please email xxlv.store@gmail.com

Tracking number says my package was delivered?

It happens sometimes, if your tracking information shows “delivered” to your address but you never received your package, we ask for you file a “lost” package claim with USPS or FEDEX:

USPS: https://www.usps.com/help/missing-mail.htm

Fedex: https://www.fedex.com/en-us/customer-support/faqs/shipping/how-to-dispute-delivery.html